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Support

Need a hand with Weighly? The answers to the most common questions are below — and if you're still stuck, we're happy to help.

Email us

Write to [email protected] and we'll get back to you as soon as we can, usually within a few working days.

Help and Feedback in the app

Open Settings → Help and Feedback. You can attach up to four screenshots, which makes bug reports much easier to act on.

Frequently asked questions

Is Weighly free?
Yes — completely free, with no subscriptions, in-app purchases, or adverts. That includes the Calories and Workouts sections.
What are the Calories and Workouts sections?
In Calories you log meals with food search and barcode scanning, and watch calories, protein, carbs and fat tick towards a daily target personalised to your goal. Workouts connects to Apple Health to show your workouts, heart rate and energy burned — and can turn any workout into a share-ready post or video for social media.
How do I change my units (kg, lb, st)?
Open Settings in the app and choose your preferred unit. Existing entries are converted automatically for display.
How do I set or change my weigh-in reminder?
Reminders live in the app's Settings. If you are not receiving them, check that notifications are allowed for Weighly in iOS Settings → Notifications.
How do I change the app language?
Weighly follows your device language by default and also has an in-app language picker in Settings. It is available in English, German, Spanish, French, Italian, and Brazilian Portuguese.
Where is my data stored?
Your weight entries, goals, progress photos, and food diary stay on your device — we do not upload them to our servers. Because of that, they are only backed up as part of your normal device backup; deleting the app deletes the on-device data with it. See our Privacy Policy for the full picture.
How do I delete my account and data?
In the app, go to Account → Settings and choose Delete Account & All Data. This removes your account and all associated server-side data. If you cannot get to the app, email us at [email protected] and we will take care of it for you. The full detail is on our account deletion page.
I found a bug or have a feature idea
Brilliant — we genuinely want to hear it. Send it via Help and Feedback in the app or email [email protected].